Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between AppealArc ("AppealArc," "we," "us," or "our"), and you ("you" or "user") regarding your access to and use of:

• the website located at https://appealarc.com and any subdomains (the "Site"); and
• any related products, software, tools, content, downloadable materials, or services that link to or reference these Terms (collectively, the "Services").

Our Services provide real‑estate data analytics and workflow tools to help homeowners evaluate and pursue property‑tax assessment appeals. By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

You must be at least 18 years old to use the Services.

We may update these Terms from time to time. If we make material changes, we will update the "Last updated" date and, where appropriate, provide additional notice. Your continued use of the Services after changes take effect constitutes acceptance.

We own or license all right, title, and interest in the Services, including software, databases, functionality, website design, text, graphics, photographs, video, audio, and trademarks/service marks (collectively, "Content"). Subject to your compliance with these Terms, we grant you a limited, revocable, non‑exclusive, non‑transferable license to access and use the Services and to download or print your permitted outputs for your personal, non‑commercial use (or for authorized professional use under a subscribed Pro plan, if offered).

Except as expressly allowed, you may not copy, reproduce, modify, distribute, publicly display, sell, lease, reverse engineer, or create derivative works from the Services or Content without our prior written consent. We reserve all rights not expressly granted.

You authorize us and our payment processor Stripe to charge all amounts selected during checkout. We accept major credit/debit cards and other methods shown at checkout. Prices and taxes may change; we will correct manifest pricing errors. All charges are in U.S. dollars.

We do not store full card numbers; payments are processed by our third‑party processor. We may suspend or cancel access for failed payments or chargebacks.

The Services are provided on a one-time fee basis per property, per appeal season. You pay a single fee at the time of purchase to access the Services for that specific property and appeal period.

No Subscriptions. We do not operate on a subscription or recurring billing model. Your payment is a one-time charge and will not automatically renew.

Multiple Properties. If you wish to use the Services for additional properties, each property requires a separate one-time purchase.

Future Appeal Seasons. If you wish to use the Services for a future appeal season for the same property, you will need to make a new purchase for that appeal season.

All sales are final. Once you complete your purchase, all fees paid are non-refundable under any circumstances, except where prohibited by applicable law.

By purchasing the Services, you acknowledge and agree that:

• You will not be entitled to any refund, credit, or reimbursement;
• The one-time fee is charged immediately upon purchase;
• You are responsible for reviewing the Services and our offerings before making a purchase; and
• We do not guarantee any particular outcome or tax savings from using the Services.

You agree not to:

• Use the Services for unlawful purposes or in violation of county/board procedures.
• Misrepresent property ownership, facts, or data in filings or packets.
• Treat outputs as appraisals or submit them as such.
• Harass or threaten county staff, board members, or other users.
• Circumvent rate limits; perform high‑frequency automated queries; scrape or mine data beyond normal interactive use; or attempt to access non‑public areas.
• Copy, modify, reverse engineer, or create derivative works from the Services except as allowed by law.
• Remove proprietary notices, security controls, or usage/attribution requirements.
• Resell, sublicense, or provide the Services to third parties without an appropriate commercial/professional plan and our written consent.
• Use the Services to compete with us by building a similar or competing product or dataset.

We may investigate violations and take appropriate action.

Informal Resolution. Before filing a claim, the parties will attempt to resolve disputes informally for 30 days. Start this process by emailing [email protected] with "Dispute" in the subject line and a brief description.

Binding Arbitration. If not resolved, any dispute or claim arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect. The Federal Arbitration Act (FAA) governs this arbitration agreement.

• Venue & Format. The seat/venue will be San Mateo, California, but proceedings may be conducted by documents, phone, or video where appropriate.
• Small‑Claims Carve‑Out. Either party may bring an eligible claim in small‑claims court instead of arbitration.
• Costs. Arbitration fees will be allocated as required by the AAA Consumer Rules; we will pay any business‑side premiums those rules require.
• Class/Representative Waiver. Arbitration is on an individual basis only. No class, collective, or representative actions or arbitrations are permitted.
• Injunctive Relief. Either party may seek court relief to protect intellectual‑property or confidentiality interests.
• Opt‑Out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing [email protected] with subject "Arbitration Opt‑Out" and your account email, full name, and a statement that you opt out. Opt‑out does not affect other provisions of these Terms.

Time to Bring Claims. To the extent permitted by law, any claim must be filed within two (2) years after it arose, or be forever barred.

If any part of this Section is found unenforceable, the remainder will still apply; if the class‑action waiver is unenforceable as to a particular claim, that claim must proceed in court (not arbitration).

THE SERVICES AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON‑INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES WILL BE ACCURATE, COMPLETE, RELIABLE, ERROR‑FREE, UNINTERRUPTED, OR SECURE.

We are not responsible for (i) errors or inaccuracies in third‑party or public data; (ii) unauthorized access to or use of our systems; (iii) interruptions of transmission to or from the Services; or (iv) bugs, viruses, or harmful code introduced by third parties.

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS YOU PAID TO US FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY; OR (B) $100.

The above limits do not apply to liability for fraud, willful misconduct, or personal injury caused by our negligence to the extent such exclusions are not permitted by law. Some jurisdictions do not allow certain exclusions/limitations; in those places the foregoing applies to the maximum extent permitted.

These Terms (plus any order form, plan description, and the Privacy Policy) constitute the entire agreement between you and us regarding the Services and supersede prior or contemporaneous understandings. Our failure to enforce a provision is not a waiver. If any provision is held unenforceable, it will be severed and the remainder enforced. Headings are for convenience only. The following survive termination: Sections 2–6, 8–14, 17–28.

How these Terms become binding. You agree to these Terms by (i) clicking "I Agree," "Subscribe," or similar, or (ii) accessing or using the Services.